Refund & Cancellation Policy

CyberBlockz offers refunds under the following conditions only:

• A refund request is submitted within 7 days of purchase
• Less than 20% of the course content has been accessed or viewed
• The request is submitted via email to info@cyberblockz.org with your registered email and order ID
• The purchase was made directly on cyberblockz.org (not through any third-party)

If your refund request meets all the above conditions, we will process it within 5–10 business days. The refund will be credited back to the original payment method.

Refunds will NOT be issued in the following cases:

• More than 7 days have passed since the date of purchase
• More than 20% of the course has been accessed or viewed
• The course was purchased during a promotional sale or using a discount coupon
• The account has been found violating our Terms & Conditions (e.g., sharing content)
• Refund requests made on subscription plans after the billing cycle has started
• Claims of "not working on my device" without first contacting support for assistance
• Free courses or courses obtained through a referral reward coupon

If you are on a CyberBlockz subscription plan:

• You may cancel your subscription at any time from your account settings or by contacting support
• Cancellation stops future billing — your access continues until the current period ends
• No refund is provided for the remaining days in a billing period after cancellation
• If a payment was incorrectly charged after you cancelled, contact us immediately for a full refund of that specific charge

For subscription-specific details, please also read our Subscription & AutoPay Policy.

If you were charged twice for the same course/subscription, or if a payment failed but your account was charged, please contact us immediately at info@cyberblockz.org with:

• Your registered email address
• The Razorpay Order ID or Payment ID (visible in your email confirmation or Razorpay dashboard)
• A brief description of the issue

Duplicate payment refunds are processed within 3–5 business days.

To request a refund, email us at info@cyberblockz.org with the subject line: "Refund Request – [Your Order ID]". Include:

• Your full name and registered email address
• Course name and order/transaction ID
• Reason for the refund request
• Date of purchase

We respond to all refund requests within 2 business days.

If you initiate an unauthorized chargeback with your bank or payment provider without first contacting us, we reserve the right to permanently suspend your account and contest the chargeback with supporting evidence. Please always reach out to us first — we are committed to resolving issues fairly.

For refund-related queries, reach us at info@cyberblockz.org or via WhatsApp at +91 7995352302. We aim to resolve all issues quickly and fairly.